The Learning Business, L.L.C.
	Where learning becomes business

Managing the Problem Solving Process

Effective problem solving does not just happen. Too often, organizations react to problem symptoms rather than pursuing the root cause or establishing the project plan and buy-in necessary for successful problem resolution and solution implementation. The ready, fire, aim approach generally initiates organizational investments that have little or no payback. Successful implementation requires not only an understanding of the underlying cause or issue but also the identification and coordination of the organizational stakeholders needed to support resolution and implementation.

This one-day facilitated workshop is not about math, it is about people and how they can successfully interact to identify problems and bring about realistic solutions. It addresses the role of individuals at all organizational levels who are responsible to lead or participate in the problem solving process. This workshop covers the essential elements of the problem solving process, from critical thinking and data collection and analylsis through working with team members and developing buy-in from all organizational stakeholders. It includes:

• Systems Thinking and Root Cause Analysis
• A General Approach to Problem Solving and Data Collection
• Typical Barriers to Project Success
• Deadly Sins Committed by Problem Solvers
• Communications and Active Listening
• Brainstorming Fundamentals
• What Makes Successful Projects and Problem Solvers

This workshop applies to organizational analysts, consultants, coordinators, supervisors and managers at all levels. It impacts all organizations, whether business, industry, government, education or civic. It includes a number of related group exercises in problem solving and team dynamics and handouts of key points covered.

Contact The Learning Business: info@learningbiz.bz to schedule a session for your site.

Also available for purchase separately: Guide For Managing the Problem Solving Process for organizations that want to deliver the workshop using their own instructors.